Support

Last Revised: May 7 2026.

How We Can Help

Welcome to AnimeOshi support. AnimeOshi is operated by Artefact Collective Pte Ltd (collectively, the “Company,” “we,” “us,” or “our”). This page is the central hub for getting help with your account, subscription, content, and any technical issues you may run into while using the AnimeOshi mobile app or website.

If you can't find what you're looking for below, our support team is reachable by email at marketing@kasagilabo.com and we typically respond within two business days. For technical issues and bug reports, you can also reach our engineering team directly at engineering@kasagilabo.com or use the contact form below.

1. Account & Sign-in

AnimeOshi accounts let you build watchlists, rate episodes, leave reviews, and sync your progress across devices. We support sign-in with Apple, Google, and email.

• Trouble signing in? Make sure you're using the same provider (Apple, Google, or email) you originally registered with. Switching providers will create a separate account.
• Need to update your email or username? You can edit your profile information from Settings inside the app, or contact us if you're locked out.
• Want to delete your account? You can request account and data deletion at any time. See section 6 below.

2. Content, Watchlists & Ratings

Most of AnimeOshi's content — anime metadata, episode listings, ratings, reviews, and fan content is community and partner-sourced.

• Missing or incorrect anime data? Tell us the title and what looks wrong and we'll route it to the right team.
• Watchlist or progress not syncing? Make sure you're signed in on both devices. Pull to refresh or fully restart the app to force a sync.
• Want to remove a review or rating you posted? You can edit or delete your own posts from your profile.

3. Technical Issues

If the app is crashing, freezing, or behaving unexpectedly, the steps below resolve most issues:

• Make sure you're running the latest version of the app from the App Store.
• Force-close and relaunch the app.
• Check that your device has a stable internet connection.
• Sign out and sign back in.
• If the issue persists, reinstall the app — your account data is stored on our servers and will sync back automatically.

Still stuck? Email us with your device model, OS version, app version, and a short description (or screenshot/screen recording, if possible) so we can reproduce the issue quickly.

4. Privacy, Data & Account Deletion

You have the right to access, correct, export, or delete your personal data at any time. See our Privacy Policy for the full details on what we collect and how we use it.

• Request a copy of your data by emailing us from the address associated with your account.
• Delete your account from Settings inside the app, or by emailing marketing@kasagilabo.com with the subject “Delete my account.” Account deletion is permanent and removes your profile, watchlists, ratings, and reviews.
• Privacy-specific questions can also be directed to legal@kasagilabo.com.

5. Copyright & DMCA

If you believe content on the Platform infringes your copyright, please follow the notice-and-takedown process described in our DMCA Copyright Policy.

6. Contact Us

For everything else — questions, feedback, partnership inquiries, or anything that doesn't fit the categories above — email us at marketing@kasagilabo.com. Bug reports and engineering questions can be sent to engineering@kasagilabo.com, or submitted through the form below. We read every message and aim to respond within two business days.